Items Excluded From ReturnsUpdated a year ago

Whether exercising your legal right to cancel, or returning a product under our returns policy, you do not have a right to return the following/cancel any order that has been made to your unique specification, or that has been personalised for you and approved by you, unless the product has been delivered damaged.

Items that cannot be returned include:

• Personalised products including height charts, photo frames, personalised coat hooks
• Custom made sheepskin products
• Products that have been washed or treated against the advice of Wildash London's recommended instruction